I have never delt with Mo-depot. Had to send a spankin new HT1550xls UHF back for a "white noise" durning reception. How long should I plan on the radio being gone or replaced?
It's been a week already
Thanks!
Depot turn-around
Moderator: Queue Moderator
-
Tony Soprano
- Batboard $upporter
- Posts: 418
- Joined: Mon Sep 03, 2001 4:00 pm
Sore subject I'm sure for you Dave...for the rest here is where things are:
All radios are still being shipped to the Elgin Depot, or at least, the old address. Some units are being forwarded from there to the new destination in El Paso, TX. According to a Motorola rep that I spoke with, some units are still being repaired at Elgin until the new depot is up to speed. The whole thing is in transition, and very quietly at that. They know this is going to piss off a lot of people so it's being done very hush-hush. When the new depot is ready to go fully operational, that's when those who need to know are given the new shipping info.
Even those at the MSS level do not yet know about this, unless they heard about it here or ask the direct question to a Motorola rep.
To answer the original question, it's a possiblity that the radio is in El Paso as we speak, instead of Elgin. A phone call requesting the repair status might prove interesting.
All radios are still being shipped to the Elgin Depot, or at least, the old address. Some units are being forwarded from there to the new destination in El Paso, TX. According to a Motorola rep that I spoke with, some units are still being repaired at Elgin until the new depot is up to speed. The whole thing is in transition, and very quietly at that. They know this is going to piss off a lot of people so it's being done very hush-hush. When the new depot is ready to go fully operational, that's when those who need to know are given the new shipping info.
Even those at the MSS level do not yet know about this, unless they heard about it here or ask the direct question to a Motorola rep.
To answer the original question, it's a possiblity that the radio is in El Paso as we speak, instead of Elgin. A phone call requesting the repair status might prove interesting.
Not really a sore subject for me, I was planning to retire anyway. Now I get to retire a little earlier & with severence pay! My last day is officially 2/18.
The transition started at the beginning of this year. The Elgin facility IS in fact a CTDI building. Most likely his radio is here. VERY little is going to Mexico (or El Paso) at this time.
The transition started at the beginning of this year. The Elgin facility IS in fact a CTDI building. Most likely his radio is here. VERY little is going to Mexico (or El Paso) at this time.
Dave
-
Tony Soprano
- Batboard $upporter
- Posts: 418
- Joined: Mon Sep 03, 2001 4:00 pm
Elgin repairs
well...I got a nice email on this today.....
To All Servicers:
As most of you have heard, Motorola has entered into a contract with Communications Test Design, Inc. (CTDI) to perform subscriber repair services.
In an effort to control costs so that we can continue to provide the best value in subscriber repair services, the decision was made to outsource the functionality of our Radio Support Center.
Please read the email below which describes the processes we would like you to follow. We are in the middle of the transition and are trying to make this as seamless as possible.
If you have any questions or require additional information, please do not hesitate to contact me.
As always, we encourage you to check MOL on a regular basis so that you can keep informed of our progress.
Thank you for your understanding and continued interest in Motorola products and services.
Best Regards:
NAME WITHHELD
ELGIN TRANSITION UPDATE
As of January 3, 2006, the Motorola Distribution Center, Infrastructure Repair and Subscriber Repair Operations in Elgin, IL have transitioned all operational management to Communications Test Design, Inc. (CTDI).
While the distribution center and infrastructure repair will remain at the Elgin facility, the subscriber repairs will be moved to CTDI’s repair center in Mexico, which will have an El Paso shipping address for customers. Both the repair center in Mexico and the logistics center in El Paso, TX, are currently operational and have already begun processing repairs on mobile radios. The transition to move the repair of the remaining subscribers from Elgin to El Paso is on schedule and will occur over the first 9 months of 2006.
Currently all subscriber repairs should continue to be sent to the Elgin facility where they will be expeditiously routed to the appropriate repair center. However, beginning on February 10, Motorola Online (MOL) will have several updates. The first will be the capability to provide the correct repair location based on the radio type when the repair request is entered into MOL. During the 9 month transition period, it is possible when multiple radios are being submitted for repair at the same time, they may require shipment to different repair locations (Elgin and El Paso). The second MOL update will provide check boxes for the customer to use to indicate that the radio is either secure/encrypted and/or Factory Mutual (FM) approved. Please encourage your customers to submit all subscriber repair requests through MOL to insure they receive the proper ship to locations and also to insure that the customer’s information is available to the repair facility when the equipment arrives for processing.
All repair pricing and metrics will remain unchanged. Requests for pricing on upgrades or other special projects should be directed to Tammy Knarr. We expect this transition to be seamless, however, if any customer issues do arise, please notify Christine Downey.
Regards,
NAME WITHHELD
To All Servicers:
As most of you have heard, Motorola has entered into a contract with Communications Test Design, Inc. (CTDI) to perform subscriber repair services.
In an effort to control costs so that we can continue to provide the best value in subscriber repair services, the decision was made to outsource the functionality of our Radio Support Center.
Please read the email below which describes the processes we would like you to follow. We are in the middle of the transition and are trying to make this as seamless as possible.
If you have any questions or require additional information, please do not hesitate to contact me.
As always, we encourage you to check MOL on a regular basis so that you can keep informed of our progress.
Thank you for your understanding and continued interest in Motorola products and services.
Best Regards:
NAME WITHHELD
ELGIN TRANSITION UPDATE
As of January 3, 2006, the Motorola Distribution Center, Infrastructure Repair and Subscriber Repair Operations in Elgin, IL have transitioned all operational management to Communications Test Design, Inc. (CTDI).
While the distribution center and infrastructure repair will remain at the Elgin facility, the subscriber repairs will be moved to CTDI’s repair center in Mexico, which will have an El Paso shipping address for customers. Both the repair center in Mexico and the logistics center in El Paso, TX, are currently operational and have already begun processing repairs on mobile radios. The transition to move the repair of the remaining subscribers from Elgin to El Paso is on schedule and will occur over the first 9 months of 2006.
Currently all subscriber repairs should continue to be sent to the Elgin facility where they will be expeditiously routed to the appropriate repair center. However, beginning on February 10, Motorola Online (MOL) will have several updates. The first will be the capability to provide the correct repair location based on the radio type when the repair request is entered into MOL. During the 9 month transition period, it is possible when multiple radios are being submitted for repair at the same time, they may require shipment to different repair locations (Elgin and El Paso). The second MOL update will provide check boxes for the customer to use to indicate that the radio is either secure/encrypted and/or Factory Mutual (FM) approved. Please encourage your customers to submit all subscriber repair requests through MOL to insure they receive the proper ship to locations and also to insure that the customer’s information is available to the repair facility when the equipment arrives for processing.
All repair pricing and metrics will remain unchanged. Requests for pricing on upgrades or other special projects should be directed to Tammy Knarr. We expect this transition to be seamless, however, if any customer issues do arise, please notify Christine Downey.
Regards,
NAME WITHHELD
man.......
this just plain sucks.
Question - did they give up the federal depot up in MD too?
I don't think uncle sam is gonna look too friendly upon this (if their radios are sent to mexico)
and
i wonder how long before all the "lab" CPS is leaked out of mexico?
BAD BAD decision MOTO
d
Question - did they give up the federal depot up in MD too?
I don't think uncle sam is gonna look too friendly upon this (if their radios are sent to mexico)
and
i wonder how long before all the "lab" CPS is leaked out of mexico?
BAD BAD decision MOTO
d
BRAVO MIKE JULIET ALPHA
"You can do whatever you want, there are just consequences..."
IF SOMEONE PM'S YOU - HAVE THE COURTESY TO REPLY.
"You can do whatever you want, there are just consequences..."
IF SOMEONE PM'S YOU - HAVE THE COURTESY TO REPLY.
-
MTS2000des
- Posts: 3347
- Joined: Sat Jan 04, 2003 4:59 pm
- What radios do you own?: XTS2500, XTS5000, and MTS2000
-
FireLance1019
- Posts: 1
- Joined: Mon Feb 06, 2006 4:04 pm
Seamless, isn't all too seamless at the moment.
The transition is happening, but it isn't going too smoothly. They are sending people to Mexico on a regular basis to try to fix what's happened. While some of it is up, there are still problems to be addressed with the tracking system used and transistioning it off of the Mot servers to the CTDI servers. Some of the Employees that were sent to Elgin (from Mexico) for training have already quit. If your products are going to Elgin, then you're looking at the standard time turn-around... Until the end of March... in which case CTDI will have completely taken over, and then it's anyones guess as to cycle time demands. They should be the same as Motorola, ...should.
I worked at the Elgin Facility, and was officially released from Mot at the beginning of January.
They are trying to make it as painless to the consumer as possible... but it's a cluster!
I have nothing ill to say about Motorola, I may not appreciate what has happened, nor how they have done this too so many of us... end that thought train.
As far as speculation on the Feds, they'll never let the Fed depot leave the country. Matter of security and the such.
I wish y'all the best and hope that this doesn't effect you too badly.
I worked at the Elgin Facility, and was officially released from Mot at the beginning of January.
They are trying to make it as painless to the consumer as possible... but it's a cluster!
I have nothing ill to say about Motorola, I may not appreciate what has happened, nor how they have done this too so many of us... end that thought train.
As far as speculation on the Feds, they'll never let the Fed depot leave the country. Matter of security and the such.
I wish y'all the best and hope that this doesn't effect you too badly.
I had a similar "nice technician" experience with a piece of Fluke test equipment. They were quite friendly until my unit came back the second time.
I called the tech and someone else answered the phone: "Oh, Ed no longer works here. You'll have to talk to customer service."
With all the layoffs and early retirements going on, you might not want to put that phone number anyplace safe, because you'll be throwing it out in March!
Bob M.
I called the tech and someone else answered the phone: "Oh, Ed no longer works here. You'll have to talk to customer service."
With all the layoffs and early retirements going on, you might not want to put that phone number anyplace safe, because you'll be throwing it out in March!
Bob M.
Welcome to the world of international shipping
I read the posting earlier about having a radio take 12 days just to reach El Paso. I'm guessing it sat in the depot for a couple of days, then went down to El Paso and since it likely had to do some customs stuff the Feds had their hands on it for a while.
As for the techs on the floor for the most part the one who know anything are generally more than willing to share their knowledge. In fact I'd say a good portion of us are looking to just leave the shop here and go do new things. As the "transition" gets more and more fun there will likely be more difficulties. Once everything is complete I personally feel sorry for anyone who needs a radio expedited cause telling the feds at customs to expedite something doesn't always work. LOL
As for MD from what I know MD is keeping it's operations as well as any state required depots like Indiana who had placed the requirement for a Motorola depot in state in order to get the radio contract.
As for the XTS5000 bouncer that is coming back, OUCH!! I've seen some of them and just wonder sometime how they ever made it out of development. Hopefully you'll get a phone call if there seems to be a programming issue.
Good luck all
I hope to post more in the future.
Kardis
As for the techs on the floor for the most part the one who know anything are generally more than willing to share their knowledge. In fact I'd say a good portion of us are looking to just leave the shop here and go do new things. As the "transition" gets more and more fun there will likely be more difficulties. Once everything is complete I personally feel sorry for anyone who needs a radio expedited cause telling the feds at customs to expedite something doesn't always work. LOL
As for MD from what I know MD is keeping it's operations as well as any state required depots like Indiana who had placed the requirement for a Motorola depot in state in order to get the radio contract.
As for the XTS5000 bouncer that is coming back, OUCH!! I've seen some of them and just wonder sometime how they ever made it out of development. Hopefully you'll get a phone call if there seems to be a programming issue.
Good luck all
I hope to post more in the future.
Kardis
-
MTS2000des
- Posts: 3347
- Joined: Sat Jan 04, 2003 4:59 pm
- What radios do you own?: XTS2500, XTS5000, and MTS2000
sell it and go buy a Kenwood. At least KENWOOD doesn't outsource their depots to the illegal alien border crossers. They are right here in the good old USA. As is their LMR HQ, right here in metro Atlanta (Gwinnett county). Did I mention they are cheaper?
Lucky for me my MSS is willing to reflash my XTS3000 to ver 8 DSP so I won't have to send it to .25/hour non-English speaking sweat shop employees in some third world nation.
anything to save a buck. Good move Ed Zander. Lemme guess, this is your asset light program at it's peak.
Good luck getting your radio fixed.
Lucky for me my MSS is willing to reflash my XTS3000 to ver 8 DSP so I won't have to send it to .25/hour non-English speaking sweat shop employees in some third world nation.
anything to save a buck. Good move Ed Zander. Lemme guess, this is your asset light program at it's peak.
Good luck getting your radio fixed.
The views here are my own and do not represent those of anyone else or the company, the boss, his wife, his dog or distant relatives.
-
Nexrad16
- Batboard $upporter
- Posts: 336
- Joined: Sun Mar 21, 2004 8:01 pm
- What radios do you own?: APX V/7 & V/U Liberty
Yea, no crap. I'm going to guess that they will not replace the radio. They'll just want to keep fixing it until it no longer under warranty. Then I'll be screwed.
It's to bad. It's not even 2 months old. I had thought better of /\/\. The pisser is that went for repair and they did not even test their work. I wonder how they'd feel if as a firefighter I did that quality of work. I bet they'd sue.
I've got 750.00 in it and I don't think I'd get my money out of it.
We'll see what happens Monday.
It's to bad. It's not even 2 months old. I had thought better of /\/\. The pisser is that went for repair and they did not even test their work. I wonder how they'd feel if as a firefighter I did that quality of work. I bet they'd sue.
I've got 750.00 in it and I don't think I'd get my money out of it.
We'll see what happens Monday.
-
firetech792
- Posts: 153
- Joined: Mon Aug 16, 2004 12:08 pm
depot turn-around
I'm a tech for a large public safety agency.
A few weeks ago, I sent out a couple of HT1000's and a couple Minitor V pagers to the normal depot address.
To my surprise, we received them back this week, all repaired and recased. About a week and a half turn-around.
A few weeks ago, I sent out a couple of HT1000's and a couple Minitor V pagers to the normal depot address.
To my surprise, we received them back this week, all repaired and recased. About a week and a half turn-around.