Authentication denial radio user cancelled by Zone Controller
Posted: Wed Aug 19, 2020 7:48 am
Anyone have a similar problem to mine? Need help.
We have a statewide Astro Trunked system (recently upgraded to 7.19.2). Since being upgraded several radio users have been complaining about being dropped from system access. We are having issues with the authentication since the upgrade. We had a few issues while UO was here but I thought we worked through these. Now we have issues and subscribers are not being let onto the system. It looks like the zone controller is cancelling the authentication. When someone is moving (roaming) from one site to another the subscriber gets cancelled out and they cannot talk anymore. Any help would be appreciated. Wondering if any others are experiencing this failure. Motorola engineering support are aware and trying to solve.
We have a statewide Astro Trunked system (recently upgraded to 7.19.2). Since being upgraded several radio users have been complaining about being dropped from system access. We are having issues with the authentication since the upgrade. We had a few issues while UO was here but I thought we worked through these. Now we have issues and subscribers are not being let onto the system. It looks like the zone controller is cancelling the authentication. When someone is moving (roaming) from one site to another the subscriber gets cancelled out and they cannot talk anymore. Any help would be appreciated. Wondering if any others are experiencing this failure. Motorola engineering support are aware and trying to solve.